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over 15.000+ happy customers
The Hayes & Tate Promise
Every Hayes & Tate piece is selected with care, with close attention to quality, comfort, and how it feels in real life. We believe shopping with us should feel just as reliable as the pieces you receive, which is why we keep our service straightforward and our return policy simple. If your order isn’t quite right, you can return it within 30 days for a refund.
Frequently asked questions
Hayes & Tate ships worldwide, so you can place your order from anywhere with confidence.
We work with trusted international carriers such as DHL, UPS, FedEx, and your local postal service/last-mile partners, depending on your location, to ensure reliable delivery and tracking where available.
You can return a product for any reason within 30 days, no questions asked. For more information, please see our refund policy.
After the payment has been processed, orders will be dispatched within 1-3 days and shipped the following day. In most cases, orders are delivered within 7 to 12 business days.
Once your package ships, you’ll receive a tracking number. Simply enter it on our “Track Your Order” page to follow your delivery step by step.
- Email: contact@hayesandtate.com
We respond to emails and contact inquiries Monday–Friday, 9:00 AM–4:00 PM (CST), and we’ll do our best to get back to you as quickly as possible within these hours.