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Frequently asked questions
Hayes & Tate ships worldwide, so you can place your order from anywhere with confidence.
We work with trusted international carriers such as DHL, UPS, FedEx, and your local postal service/last-mile partners, depending on your location, to ensure reliable delivery and tracking where available.
After the payment has been processed, orders will be dispatched within 1-2 days and shipped the following day. In most cases, orders are delivered within 7 to 8 business days.
We offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return. To be eligible for a return, please ensure that the item is in the same condition as when you received it, unworn or unused, with all tags intact and in its original packaging. Then just write us an Email to contact@hayesandtate.com
Once your package ships, you’ll receive a tracking number. Simply enter it on our “Track Your Order” page to follow your delivery step by step.
- Email: contact@hayesandtate.com
Top-Notch 24/7 Support, we answer always within 1-2 hours